Hi guys, I was just trying to connect a module to my Mac and configure it with the Grid Editor.
Once I connect it to the USB nothing happens, the leds are on and I can change pages with the button, but the Grid Editor still asks me to connect a device and also the Midi Studio (of MacOS) doesn't show the module.
I have 3 modules and none of them is visible.
What am I missing? thank you in advance
grid modules not visible on Mac
Emilio · · 21 replies
Replies (21)
mvdirty · When you first connected a Grid module, did you grant permission for it to communicate with your computer? There should have been a prompt to do so.
Emilio · no, nothing ever happened since I connected them for the first time. Never detected as a USB device
Emilio · is there a MacOS version requirement?
mvdirty · I’m not sure, you’d have to check the site or wait for a reply from one of the Intech folks.
mvdirty · That you got three of them and none connect does make me personally suspect an issue on the computer side rather than the module side.
mvdirty · Out of curiosity, and since I expect that the Intech folks would ask this anyway: what mac and what os version?
Emilio · pretty old: MacBook Pro mid 2015 with macOS Monterey 12.7.6
Emilio · but, using USB, I have an audio interface Motu M4 working well
kkerti · This is a pretty old system indeed. But as it's over Catalina, in theory it should work.
kkerti · Do you have success on chrome using the web version of editor?
kkerti · Emilio · I'm going to try
Emilio · nothing, it says "No compatible devices found"
kkerti · will check on this early next week.
Emilio · oh man..
I tried them on another, newer Mac (2023), and they were still invisible despite turning on.
...it was the cable 🤦♂️
Emilio · with two different cables they work well.
Question: is there any quality requirement for the cable?
kkerti · Need to deliver power and data both, other than that not much.
Emilio · I didn't immediately think it was the cable because the modules looked well powered.
kkerti · I think there are multiple little cables braided together in usb cables. If you had an Intech Studio cable, it could have had a break among those. If you tried out Grid with a home appliance charger, those often only deliver power. Phone charging cables are usually power and data as people sometimes hook up phones to their computers for data transfer.
kkerti · It's an annoying thing, this wasn't my first idea either to check the cable... Although probably my peers on tech support would have suggested that
Emilio · that's ok. The important is that they are working well now, also on my old laptop ^^
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