It seems like some of the EN16 knobs/buttons are mounted too close to the base which means I can't properly press the button functionality.
Is there a way to adjust this or did I get a faulty unit?
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EN16 mounted too low
schickling · · 8 replies
Replies (8)
schickling · You can clearly see the uneven mounting distances
Greg-Orca · hi,could you remove the cap and check if you can press the encoder?
schickling · just "pull hard" or any specific way how to remove the cap?
schickling · cool, yeah, pulling did the trick
schickling · just was a bit worried to damage the device 🙂
schickling · thanks @user
Greg-Orca · Cool, I recommend placing a small piece of paper inside the encoder cap to keep it elevated and prevent it from sinking back down.
Hyperstation Jr. · Had the same issue and using a thin plastic ruler I was able to pry it up just a bit and now it works fine. Sticking paper in it is a good idea, haven’t needed it yet but if I run into the issue again, I’ll try it.
On closer inspection it does look like the knobs are pushed in at slightly, almost imperceptibly, different heights.
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