Defective new Unit ? PBF4 | Intech Studio
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Defective new Unit ? PBF4

Citric Acid
Citric Acid · · 2 replies

Hello,
i got today a brand new PBF4. I have also a used one so i think its a defective.
Latest Firmware is installed, did the 2 Factory Resets witch is dokumentet in the Wiki.

Here my symptom:

Fist 2 Chanels work like a charm / Pot/ Fader/ Switch
When i turn the Knob or the Fader or press the Switch ( Button) it sends the Midi Date as it should LED Shows Status . But also it show the same on the Chanel 4 , also when i use all 3 Controls. Any time chanel 3 and 4 do the same.
When i want to use the FAder/Pot / Switch (Button) on the 4rd Chanel nothing happen. Also it doesnt send Midi.
Resets doesnt change.

You can see in the event List on the first picture whats going on !

Is the new unit Broken ?

Replies (2)

narayb narayb ·

Very much possible, yes. We had a bad batch of PBF4s sent out before our QC team found this issue. We documented it as a low-occurence issue, but it is possible that you found one of them.

If you drop us a mail to [email protected], we'll be able to send you a replacement motherboard part you can swap yourself and then the module will be as good as new!

Citric Acid Citric Acid ·

thanks i got a replacement from the german distributor. all fixed now. thanks a lot. i have now my 4rd unit, because i love it. great products.

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